FAQs

DISCLAIMER

This product has taken many years to develop its natural fading. We believe the uniqueness of their patina is to be cared for and treated accordingly. We have done our best to extend the life to each piece so that you may enjoy them for years to come. However, you may experience further wear and tear, needing repairs. For some pieces we have decided to keep their original state in which we found them, so beautiful they are, including their imperfections, distresses, scarring and tears.

 

What payment methods do you accept?

TRANSNOMADICA accepts all major credit cards and Paypal.

What is your policy on cancelling my order?

TRANSNOMADICA has a no cancellation policy. In order to fulfill orders as soon as possible orders are processed right away. In the slight chance we are able to make a cancellation, please email us at hq@transnomadica.com.

Can I remove/add an item to my order?

Once an order has been placed and confirmed by a customer, no changes can be made to the items purchased. We might be able to cancel the order, so that it can be placed with the desired items. This is time sensitive and will require that you call customer service to see if a cancellation is still an option. If the order cannot be updated you can request a return for the item that was not wanted.

Can I change my shipping address?

Yes, we can update your address, as long as your order has not been shipped. You will need to email us at hq@transnomadica.com to make those changes. This is time sensitive and will require that you email customer service to see if an address update is still an option.

Can I change my shipping method for an existing order?

Yes, we can update your shipping method, as long as the order has not been shipped. You will need to contact customer service to have these changes made.

I received a damaged item, what do I do?

If you receive a damaged item (that is not stated in product description) please submit a picture of the damage to hq@transnomadica.com. Please make sure to include your order number, and description of the damage in case it’s not clearly reflected in the photos.

I received a wrong item, what do I do?

If you received an item that you did not order, please submit pictures of the item and shipping label on the outside of the package to hq@transnomadica.com. Once we receive your pictures, a customer support agent will be able to assist you.

I’m missing an item from my order, what can I do?

If you are missing anything from your order please email our customer service at hq@transnomadica.com, include your order number and the name or item number of the item that is missing from your shipment.

 

RETURNS AND SHIPPING

Return Policy

All sales are final. We allow store credit within 7 days of returning the product back to TRANSNOMADICA HQ.

Please email us at hq@transnomadica.com

Domestic Shipping

Shipping prices are calculated at checkout based on individual order weight. All shipping services will provide a tracking number and full insurance. If multiple orders are placed on the same account going to the same address the orders may be combined.

Orders are picked up by all shipping carriers Monday - Friday only, any orders that come in on Saturday or Sunday will be fulfilled and shipped on Monday.

International Shipping

Shipping prices are calculated at checkout based on individual order weight. All orders have 48 hours handing time before it ships from our warehouse. Orders are picked up Monday - Friday, any orders that come in on Saturday or Sunday will be fulfilled and shipped on Monday. 

Please note we are closed on all major US holidays, all orders will be shipped the following business day. If your order is urgent please send an email with your request and we will try to accommodate you.

Customs & Duties

Please be aware that all international orders may be subject to additional duties, brokerage, or customs fees. 

Delays in customs are possible with every international order, which may affect delivery arrival times. TRANSNOMADICA has no control over customs fees or delays. You may contact your local customs office to determine customs costs and delivery estimations.

Tracking your order

Please allow at least one business day after your order is shipped for the tracking information to appear online. If the tracking information does not update online please contact us at hq@transnomadica.com so that we can assist you further.

If the tracking information states that your package was delivered, but you have not received it, please contact us at hq@transnomadica.com.

If your package is not successfully delivered and is sent back to TRANSNOMADICA by the courier, we will contact you to provide the option of reshipment of the merchandise for a shipping fee. The original shipping fee is not refundable or transferrable.